Because not all businesses are alike, therefore, "...ONE SIZE DOES NOT FIT ALL" , StaffLeader offers a range of engagement models to tailor and suit your individual needs:

• Service exclusively performed at StaffLeader delivery centers
• Service exclusively performed at your site (or your customer's site)
• Blended model of on-site/remote service delivery

At the beginning of a partnership, we provide the client with a detailed business plan outlining the goals of the project and the responsibilities of each party. This plan includes an implementation strategy that addresses any anticipated challenges. After this, we actively manage the transition period to avoid problems such as interruption of service. Before and during service delivery, we anticipate and address potential legal, cultural, linguistic and political issues. Our commitment to proactive engagement reduces the risk of communication problems allowing the BPO experience to be as smooth as possible for our clients.

• Step 1 - US based Program Manager will help identify, document, and understand your requirements
• Step 2 - We work with you to jointly identify the overall process and how our team members will integrate with your existing staff to complete the activity
• Step 3 - We put in place the tools & technology to enable collaboration (web sharing, conference calls, instant messaging, workflow, etc.)
• Step 4 - Our Engagement Manager provides a single point of contact after 'go live' to service your on-going needs
• Step 5 - StaffLeader continues to work with you to understand your business and recommend continuous improvement opportunities